Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect your email address, display name, and password (stored as a secure hash). If you subscribe to a paid plan, payment information is processed by Stripe — we do not store your credit card details.

Usage Data

We automatically collect information about how you interact with the Service, including pages viewed, features used, login timestamps, and IP addresses. This data helps us improve the Service and ensure security.

Signal Delivery Data

If you connect Discord, Telegram, or email for signal delivery, we store the necessary identifiers (Discord webhook, Telegram chat ID, email address) to deliver signals to you.

What We Do NOT Collect

We do not collect or store your trading data, portfolio information, brokerage account details, or any information about trades you may or may not execute based on our signals.

2. How We Use Information

• Service delivery: To provide signals, analysis, and dashboard access
• Communication: To send signals via your preferred channels, service updates, and important notices
• Improvement: To analyze usage patterns and improve the Service
• Security: To detect and prevent unauthorized access or abuse
• Billing: To process subscription payments via Stripe

3. Information Sharing

We do not sell, rent, or trade your personal information. We share data only with:

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Discord/Telegram: Signal delivery to your connected accounts
• Legal requirements: When required by law, subpoena, or court order

We do not share your information with advertisers, data brokers, or any other third parties for marketing purposes.

4. Data Retention

We retain your account information for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records). Anonymized usage statistics may be retained indefinitely.

5. Security

We implement industry-standard security measures to protect your information:

• All connections use HTTPS/TLS encryption
• Passwords are stored using secure cryptographic hashing (scrypt)
• API keys and sensitive credentials are stored with restricted file permissions
• Access to production systems is restricted to authorized personnel
• We conduct regular security audits

No system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking

We use minimal cookies necessary for the Service to function:

• Session cookies: To maintain your login session (HttpOnly, Secure, SameSite=Lax)
• Preference cookies: To remember your dashboard settings

We do not use third-party tracking cookies, advertising pixels, or analytics services that track you across other websites.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and personal data
• Data portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from non-essential communications at any time

To exercise these rights, contact us at support@chainedge.biz.

8. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• We process your data based on your consent (account creation) and legitimate interest (service improvement and security)
• You may withdraw consent at any time by deleting your account
• You have the right to lodge a complaint with your local data protection authority
• Data transfers outside the EEA are conducted with appropriate safeguards

9. Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests, contact us at: support@chainedge.biz